returns

RETURN POLICY

Last updated February 22, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any fault reason, you may return it to us for store credit only. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at admin@downthestreet.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Attn: Returns

Down The Street

119 Chapelon

Tamworth, B77 2EW

United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. We will notify you by email when your return has been processed. Your refund will be paid into the PayPal account we hold on your original invoice.

EXCEPTIONS  

The following items cannot be returned: 

  •     used items , sale items

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  •        A 10% restocking fee will be charged for all returns.
  •        Sale items are FINAL SALE and cannot be returned.
  •        Each product is printed to order, so unless there is a fault with the item we don’t accept returns.
  • When returning or exchanging a product you pay for the shipping cost

If you have any questions concerning our return policy, please contact us at:

07813491784

admin@downthestreet.co.uk

This return policy was created using Termly’s Return and Refund Policy Generator.

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