Delivery

Delivery Times - 14-16 days due to Covid -19

Production & Delivery Times – updated 11/01/2021

Please expect production delays of up to 10 working days, so orders will take appro­ximately 14-16 working days to ship.

Our operational capacity is lower than usual due to our workforce being reduced. This reduction is necessary while we importantly adhere to social distancing guidelines.

 

Royal Mail is experiencing delays in their service levels too, mostly because of the high numbers of staff absence. Please find their statement on changes to service here.

You can also keep updated on Royal Mail’s general response to Coronavirus here.

We realise these delays come at a time where online shopping is high, however, the safety of our people, and those involved in the process delivering online sales, remains our priority.

Now offering delivery to certain worldwide destinations. 

Shipping time 10 days

Please note: all shipping estimates on this page relates solely to shipping, and not order fulfilment.

All orders are subject to our 10 to 12 working day turnaround time before being shipped.11/01/2021

If you live outside the UK and in the EU please visit this page relating to VAT on your order
https://www.downthestreet.co.uk/eu-shipping/

From Jan 2021 the UK has to abide by new regulations for shipping to EU member states.

  1. If the total value of your order is €22 or below, the order can be imported you customer free of Import VAT and duties.
  2. If the total value of your order is above €22 but below €150, you as the customer will be liable to pay only Import VAT which will typically be collected by the courier, who will also generally hold the parcel until payment is made.
  3. If the total value of your order is above €150, you as the customer will be liable to pay Import VAT and Duties, which will again be collected by the courier.

The amount of Import VAT and Duties that will be charged will vary based on the Country the customer is based and the product types being imported.